PRIVACY POLICY
Introduction
ELVARA operates this website and online store, including all associated features, content, tools, products and services (hereinafter referred to as the “Services”), in order to provide our customers with a smooth, secure and personalised shopping experience.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or make a purchase.
It applies to all users and customers of ELVARA, in accordance with applicable Irish and European data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Act 2018.
By accessing our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Data We Collect
We only collect personal data necessary for managing our business activities and improving your shopping experience.
This data may include:
- Contact information: first name, last name, postal address, email address and telephone number.
- Payment information: payment and transaction information. Payments are processed through secure payment service providers, and we do not directly store your complete payment card details.
- Account information: login details, preferences and order history.
- Order information: products purchased, returned or exchanged.
- Technical information: IP address, browser type, device used, browsing duration and pages visited.
- Communications: messages sent to our customer service team, survey responses, reviews and other communications with ELVARA.
2. How We Collect Your Data
Your personal data may be collected in several ways:
- Directly from you: when you place an order, create an account, contact our customer service team or subscribe to our newsletter.
- Automatically: through cookies, analytics tools and similar technologies used to operate and improve your experience on our website.
- Through our service providers: when processing payments, fulfilling and shipping orders or managing our marketing activities.
3. How We Use Your Personal Data
The personal data we collect may be used for the following purposes:
Order Management and Delivery
To process and fulfil your purchases, deliver products and manage returns, exchanges and refunds.
Improving Your Customer Experience
To personalise content, recommendations and offers according to your preferences and interactions with our Services.
Communication and Customer Service
To respond to your enquiries, provide assistance and keep you informed about the status of your orders.
Marketing and Newsletters
With your consent where required, we may send you offers, promotions, product updates and news relating to ELVARA.
You may unsubscribe from marketing communications at any time.
Security and Legal Compliance
To prevent fraud, protect our customers and Services, ensure transaction security and comply with applicable Irish and European legal and regulatory obligations.
4. Sharing Your Personal Data
Your personal data may be shared where necessary with:
- Shopify, our e-commerce platform, for website hosting, store operation and technical management of transactions.
- Third-party service providers, including delivery companies, payment processors, marketing and analytics providers, where necessary to provide our Services.
- Irish or other competent legal and regulatory authorities, where disclosure is required by law.
Where required by applicable data protection law, our service providers are subject to appropriate contractual obligations concerning data protection, confidentiality and security.
You can consult Shopify's Privacy Policy here:
https://www.shopify.com/legal/privacy
5. Cookies and Similar Technologies
ELVARA uses cookies and similar technologies to:
- Ensure the proper functioning of the website.
- Analyse website traffic and improve website performance.
- Remember preferences and personalise your experience.
- Provide personalised advertising where permitted and where the required consent has been obtained.
You can manage or disable cookies through your browser settings and, where available, through the cookie preferences provided on our website.
Disabling certain cookies may limit some website functionality.
Where required by applicable law, non-essential cookies will only be used after obtaining the appropriate consent.
6. Data Retention
Your personal data is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:
- For the duration of your commercial relationship with ELVARA.
- To comply with applicable legal, tax and accounting obligations.
- To resolve potential disputes.
- To prevent fraud and protect our legal rights.
- To maintain appropriate records of transactions.
Different categories of personal data may be subject to different retention periods depending on the purpose for which they are processed and applicable legal requirements.
7. Data Security
ELVARA implements appropriate technical and organisational security measures designed to protect your personal data against loss, alteration, unauthorised disclosure, access or misuse.
Although no system or method of transmission over the internet can be guaranteed to be completely secure, we take reasonable measures to maintain a level of protection appropriate to the risks involved and in accordance with applicable GDPR requirements.
8. Your Rights
Under the GDPR and applicable Irish data protection legislation, you may have the following rights in relation to your personal data:
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent, where processing is based on consent
To exercise your rights, please contact us at:
We may request additional information where reasonably necessary to verify your identity before processing your request.
You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC):
Data Protection Commission Ireland
9. International Data Transfers
Personal data collected by ELVARA may be processed within the European Economic Area (EEA) and, where necessary, in other countries by our service providers.
Some of our service providers, including Shopify and other technology providers, may process personal data outside the EEA.
Where personal data is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.
These safeguards may include:
- An adequacy decision adopted by the European Commission;
- The European Commission's Standard Contractual Clauses (SCCs);
- Other legally recognised transfer mechanisms.
10. Changes to This Privacy Policy
ELVARA reserves the right to update or modify this Privacy Policy from time to time, including where necessary to reflect changes to our practices, Services or legal and regulatory requirements.
Any updated version will be published on this page with a revised effective or “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
11. Contact
If you have any questions regarding this Privacy Policy, the processing of your personal data or the exercise of your data protection rights, please contact:
ELVARA
Customer Service & Privacy Contact:
info@elvara-dublin.ie
Website:
https://elvara-dublin.ie/
