TERMS & CONDITIONS
Article 1 – Definitions
In these Terms & Conditions, the following terms have the meanings indicated:
Consumer: Any natural person acting for purposes that do not fall within the scope of their commercial, industrial, craft or professional activity, and entering into a distance contract with ELVARA.
Professional: Any natural or legal person offering products remotely to consumers, referred to herein as ELVARA.
Distance Contract: Any contract concluded between ELVARA and the consumer as part of an organised distance sales system, without the simultaneous physical presence of the parties.
Right of Withdrawal: The consumer's right to withdraw from a distance contract within the legally prescribed period.
Working Day: Any day other than Saturday, Sunday and public holidays.
Means of Distance Communication: Any means allowing a contract to be concluded without the physical presence of the parties, including a website, email, etc.
Article 2 – Scope
These Terms & Conditions apply to all sales made through the official website:
Before the conclusion of any contract, these Terms & Conditions are made available to the consumer in accordance with applicable legislation.
Any order implies the consumer's unconditional acceptance of these Terms & Conditions. In the event of a conflict, the provisions most favourable to the consumer shall prevail.
ARTICLE 3 – OUR PRODUCTS
We have made every effort to present our products and services accurately. However, colours or appearance may differ depending on your screen and its settings.
We do not guarantee that the products will exactly meet your expectations.
Descriptions may be modified at any time without prior notice. We may remove a product or limit quantities per person, region or jurisdiction.
ARTICLE 4 – ORDERS
When you place an order, you are making an offer to purchase. ELVARA reserves the right to accept or refuse any order. The order is validated only after written confirmation.
Payment must be received before the order is validated.
Please check your order before submitting it, as it may not be possible to cancel it after confirmation.
Your purchases are subject to our refund policy:
https://elvara-dublin.ie/policies/refund-policy
You declare that your purchases are intended for personal use and not for resale.
4.1 – Order Modification
After confirmation, you have a maximum period of 1 hour to request a modification to your order, including the delivery address, products, sizes or colours.
You must contact customer service at:
Please provide your order number and the requested modification.
After this period, the order enters logistical processing and can no longer be modified.
ELVARA does not guarantee that a modification can be made, even within the specified period, as this depends on the status of the order and available stock.
If the order has already been shipped, no modification is possible. You will need to wait for delivery and, if necessary, submit a return request.
Article 5 – Right of Withdrawal
The consumer has a period of 14 days from the date of receipt of the products to exercise their right of withdrawal without having to provide a reason.
ELVARA grants, on a commercial basis, an extended period of 30 days from receipt.
5.1 – How to Exercise the Right of Withdrawal
To exercise their right of withdrawal, the consumer must notify ELVARA of their decision clearly and unequivocally using one of the following methods:
📧 Email: info@elvara-dublin.ie
The request must include:
- Full name
- Order number
- Products to be returned
The consumer may use the standard withdrawal form provided for under European legislation, although this is not mandatory.
5.2 – Return Conditions
Products must be returned:
- Unused
- Unwashed
- In their original packaging
- With labels and accessories intact
The consumer must return the products within a maximum period of 14 days following notification of the withdrawal.
Return costs are the responsibility of the consumer, except in the event of an error on the part of ELVARA, such as a defective or incorrect product.
5.3 – Refund
In the event that the right of withdrawal is exercised, ELVARA will refund all payments received from the consumer, including:
- The price of the products
- Standard delivery costs, excluding any additional costs resulting from the consumer's choice of a delivery method other than the standard delivery method offered
The refund will be made within a maximum period of 14 days from the date on which ELVARA is informed of the consumer's decision to withdraw.
However, ELVARA may defer the refund until the goods have been recovered or until the consumer provides proof of shipment of the goods, whichever occurs first.
The refund will be made using the same payment method as that used for the original transaction, unless the consumer expressly agrees to another method.
5.4 – Exclusions
The right of withdrawal does not apply to the following products:
- Personalised items
- Sealed products that cannot be returned for hygiene reasons and which have been unsealed after delivery
- Final sale or promotional items, where duly identified
ARTICLE 6 – PRICES AND BILLING
Prices may be changed without prior notice. The applicable price is the price displayed at the time the order is placed.
Unless otherwise stated, prices do not include taxes, delivery charges or customs duties.
You agree to provide accurate and up-to-date information.
You guarantee that:
- Your payment details are valid;
- You are authorised to use them;
- Payments will be honoured.
ARTICLE 7 – SHIPPING AND DELIVERY
We are not responsible for delays. Delivery times are indicative.
Risk is transferred to the consumer when they physically take possession of the products.
Article 8 – Payment
Payment is required immediately.
Accepted payment methods:
- Bank card
- PayPal
- Other secure payment methods
Payment data is not stored.
Article 9 – Delivery
Products are sent to the address provided by the consumer.
Delivery times:
- EU: 5 to 10 working days
- International: 7 to 14 working days
Delays may occur.
ARTICLE 10 – INTELLECTUAL PROPERTY
All content belongs to ELVARA.
Any reproduction without authorisation is prohibited.
Article 11 – Compliance and Warranty
The products comply with applicable legislation.
In the event of a defect:
- Report the issue within 5 days;
- Provide photographs.
Article 12 – Limitation of Liability
ELVARA is not responsible for indirect damages.
ARTICLE 13 – OPTIONAL TOOLS
Third-party tools may be offered without any guarantee.
ARTICLE 14 – THIRD-PARTY LINKS
We are not responsible for external websites.
ARTICLE 15 – PRIVACY POLICY
Personal data is processed in accordance with the GDPR.
Article 16 – Applicable Law
Irish law.
Article 17 – Modifications
These Terms & Conditions may be modified at any time.
Article 18 – Complaints and Disputes
We will respond within 14 days.
ARTICLE 19 – CONTACT
ELVARA
Website: https://elvara-dublin.ie/
